We Deliver
You Transcend

Cloud Peritus helps a large American residential mortgage company transform their Sales platform from a loan/transaction centric into a prospect/customer centric one which greatly improved prospect/customer targetting and the accuracy of their marketing outreach programs. The swivel chairing and highly error prone multiple data entry workflows across systems were eliminated which resulted in the increase of the productivity of thier Loan Officers significantly. Additionally, integrating the prospect's loan application journey with the platform greatly improved speed to closure and collaboration with their prospects.

Cloud Peritus helps a large American multinational corporation that develops networking products to re-imagine and implement a best-in class service solution that greatly improved customer satisfaction and service team's productivity. The client's service team can now collaborate with their customers and manage their team's capacity, skills and key milestones across service requests. Automation of the remote troubleshooting workflows and collaboration across L0, L1 & Engineering teams have contributed in the significant reduction of average handle time. Automated communications with meaningful responses have helped in significantly improving CSAT and NPS. The new customer service portal bundled with intelligent bot and self service capabilities greatly reduced the overall call volume.